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FAQ's

Have questions? We’re here to help

How long does shipping take?

Australia takes between 2-6 Business Days.

New Zealand takes between 5-8 Business Days.

Within USA and Canada takes between 8-10 Business Days.

Please allow 10-25 business days for free shipping outside of USA, Canada, Australia and New Zealand. (Faster shipping options will be available at checkout)

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Paypal, Afterpay and Klarna. 

How does The Clean One Collective conduct safety testing?

Consumer safety is our number one priority at The Clean One Collective. Therefore, our product safety review process requires collaboration of experts in fields including cosmetic chemistry, toxicology and microbiology to ensure the safety of our products.

All The Clean One Collective products are tested for irritants and allergens. We do not test our products or raw materials on animals, nor do we ask others to conduct animal testing on our behalf, ever.

We are proud of the work that we do and will continue to do all we can to protect the safety of our consumers, our furry friends and the environment as a whole.
Do you have any environmental or sustainability initiatives?
Sustainability is at the forefront of our business so a lot of our processes have been built with the environment in mind. 

We are a Carbon Neutral and Plastic Negative certified organisation - this means that we offset all carbon that is used in the operation of our business (including delivering your orders) and that for every kilogram of plastic that we use, we remove double from being ocean waste. 

We are also a 1% For the Planet member which means that at least 1% of our total revenue (not profit) is donated to environmental causes. 

Our packaging is also recyclable and/or biodegradable, to ensure we make it easy to reduce, reuse and recycle.  

How do I use WHIPPEDEARTH®?

Always start with a clean face. 

THEN, YOU HAVE 2 OPTIONS -

1. Spot treatment - apply a small blob onto the area you wish to treat and let it dry out for at least 15-20 minutes. Wipe off with warm water and a soft wash pad. Then, cleanse with a water-based cleanser and moisturise with a water-based moisturiser. If you do this in the morning, apply a non-comedogenic SPF.

2. Apply and gently spread across larger areas or the entire face depending on your skin's current situation. Do not scrub. Instead, use soft circular motions to spread the formula in an even layer and leave it to dry thoroughly. Wipe off with warm water and a soft wash pad. Then, cleanse with a water-based cleanser and moisturise with a water-based moisturiser. If you do this in the morning, apply a non-comedogenic SPF.

Is your product tested on animals?

No. We are proud to be a part of the Leaping Bunny family and are Certified Cruelty Free! 🐇
Is your product vegan friendly?
Yes! Both WHIPPEDEARTH® and the BUFF PUFF are Vegan Friendly.
I'm pregnant. Can I still use this? 
Congratulations! Whilst there is nothing in WHIPPEDEARTH® that makes it unsafe for use whilst pregnant, we always recommend seeking your doctors advice if you are unsure.

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